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What products qualify for exchange?

You can exchange any item in its original sale condition (unworn, unwashed, unused, with the original tags and labels attached) with proof of purchase. Swimwear and panties must have their original hygienic sticker attached.

What products qualify for return?

You can only return faulty items with proof of purchase for a full refund.

How much time do I have to submit my return or exchange?

You have 30 days from the date of your purchase.

How do I exchange an item?

Before you exchange an item, make sure it’s still in the original sale condition (swimwear and panties must have their original hygienic sticker attached).

- You can exchange for the same product in a different size at no extra charge.

- You can exchange for the same product in a different color or for an entirely new product. If there is a price difference, you’ll either pay the difference or receive a partial refund.

How do I return an item?

You’ll get a full refund in the form of cash. To avoid complications and delays, we do not offer refunds back to your debit or credit cards.

How long will it take to receive my refund?

Your refund can take up to 30 days from the date we receive your return. Returns to our physical store will take place immediately.

How do I know the status of my return?

For the status of your return, please contact our hotline at 0777.12.12.99.