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Home / FREE SHIPPING NATIONWIDE & FREE EXCHANGE AT HOME

1. Free shipping nationwide:

  • Applicable to all fashion products purchased directly from LMcation (e.g., website, social media, Zalo, or in the store). Not applicable to orders on e-commerce platforms.
  • Free delivery time is applied according to the company's policy: 1-3 days in Ho Chi Minh city; other provinces from 3-5 days. Not applicable for orders that need urgent or express delivery.
  • In case customers need urgent or express delivery, the company will support customers with appropriate fees, depending on the area.

2. Free shipping nationwide:

  • Customers will return and receive new products at home without paying extra shipping costs. Applied once per bill.
  • Applicable to all fashion products purchased directly from LMcation (e.g., website, social media, Zalo, or in the store). Not applicable to accessories.
  • For orders on e-commerce platforms, if customers need to return, they must comply with the regulations of each e-commerce platform. LMcation will still support exchanges and shipping costs depending on the region.

3. Product return within 30 days:

  • Applicable to all fashion products purchased directly from LMcation (e.g., website, social media, Zalo, or in the store). Not applicable to accessories.
  • For orders on e-commerce platforms, if customers need to return, they must comply with the regulations of each e-commerce platform. LMcation will still support exchanges and shipping costs depending on the region.

4. Lifetime warranty:

  • Applies to all fashion products produced by LMcation. This does not apply to accessories.
  • Lifetime warranty or product modification does not apply in the following cases:
    • The product is torn or punctured after long time use.
    • Adjusting the structure of the design or design according to the individual wishes of the customer.
  • For products that are worn and degraded after a long time of use, and need to replace new accessories on the product, LMcation will support replacement of the accessories on the product with a charge from 30,000 to 70,000 VND per product, depending on request.